Terms & Conditions

Buy 5 Bottles, get 1 free:
The free bottle can be chosen from our estate selection, up to the value of the highest-priced bottle in your order.

Buy 10 Bottles, get 2 free:
The free bottles can be chosen from our estate selection, up to the value of the highest-priced bottle in your order.

10% Off Dining 3 Times Per Year:
This offer is redeemable three times per year, no minimum or maximum spend limit. No split bills allowed. This offer does not apply to bookings for groups over 20 and can only be used whilst dining at the restaurant.

A Birthday Voucher – $50:
Wine Club Members receive a $50 birthday voucher annually. This can be used for dining at the restaurant, or in the cellar door for take home purchases.

Priority access to all special events throughout the year 
Additional discounts may also apply.

Discounted Delivery Services:
Delivery fees apply. Discounted fees depend on the location and postage may take up to 10 working days to arrive. Delivery is available within Australia only.

1) LEGAL REQUIREMENTS

• It is against the law to sell or supply alcohol to or obtain alcohol on behalf of a person under the age of 18 years.
• By completing the order to purchase the liquor, all the details you have provided are vouched true and correct. It is a condition of purchase that you verify that you are 18 years of age or over.
• If you do not verify that you are 18 years or older your order will not be processed.
• Delivery via Australia Post cannot be left at the door and must be signed for by a person able to verify that they are over 18 years of age.
• Your contract of sale is with Pty Ltd ABN 41 630 266 625 under its Liquor Licence No. 32800919.
• The sale of liquor pursuant to the offer to purchase from the website is made at our licensed premises attached to Liquor Licence No. 32800919.
• Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.

2) TERMS & CONDITIONS OF WINE CLUB MEMBERSHIP

• I understand that I will receive pre-delivery notification by email of upcoming shipments up to four weeks in advance at which time I can elect to change the content of my delivery.
• I understand that my selection of wines will be used as my preference for future deliveries and that vintages and prices may change and I will be notified in writing.
• The wines I am purchasing are not for resale by a licensed person.
• I am 18 years or older.
• To accept delivery there must be a person 18 years or older present to sign.
• Wine Club discounts will not apply in conjunction with other special offers unless specified.
• Benefits can only be claimed on verification of my club membership details.
• I must notify in writing if I choose to withdraw from the Wine Club.

3) CLUB WINE PURCHASES 

• All prices include GST and are quoted in Australian dollars.
• Please feel free to select any of our wines as part of your order – either one variety or a mixed case.
• All orders must be in multiples of 6 bottles as our case sizes for safe transport are for 6 or 12 bottles. Maximum of 5 dozen bottles per order, please contact us directly if you would like to order more.
• Fergusson Winery & Restaurant currently ships within Australia only.
• Fergusson Winery & Restaurant reserves the right without prejudice to its other rights under these Terms and Conditions or at law to cancel orders or to suspend deliveries until payment is made in full.
• Fergusson Winery & Restaurant reserves the right to alter pricing of a product/products at any time at the sole discretion of the company. In the event that a system error occurs and pricing is displayed incorrectly, reserve the right to alter pricing and quantity supplied to reflect the correct value.
• Fergusson Winery & Restaurant reserves the right to refuse any order and to withdraw any wines or any range of wines from sale from time to time notwithstanding that such wines may be displayed on website for purchase.
• You acknowledge that once an order is made it cannot be cancelled without the written consent of and on terms whereby you indemnify for any administration and financial costs incurred by it.

4) SHIPPING CHARGES FOR WINE CLUB MEMBERS

• Delivery is charged at 50% off normal pricing for Wine Club Members, except for Northern Territory and remote areas, which will incur additional freight fees and handling costs to those outlined. These will be determined prior to shipping. Please call us to enquire about costs if your location falls into this category. 
• Fergusson Winery & Restaurant offers state and territory related flat-pricing. These prices apply to each case of 6 bottles.
• Normal pricing for delivery: Victoria – $20 I NSW/ACT – $26 I QLD, TAS, SA – $35 I Rest of Australia – $40 (Club members to receive 50% discount off these quoted rates)
• Freight will be calculated at the time of ordering.
• Fergusson Winery & Restaurant reserves the right to charge any freight and handling fee on any special orders. Fergusson Winery & Restaurant reserves the right to change freight charges.

5) DELIVERY

• Please allow for up to 7 working days for your wine to be received after receiving confirmation of your order.
• If you have not received your wines in this timeframe, please contact us and we will trace your delivery.
• You are responsible for providing a full and accurate delivery address, contact numbers and instructions. Re-delivery because of any failing in these aspects will be to your account.
• To​ ​ensure​ ​correct​ ​delivery​ ​–​ ​please​ ​be​ ​aware​ ​that​ ​if​ ​you​ ​are​ ​not​ ​available​ ​to​ ​receive delivery:
  • Australia​ ​Post​ ​will​ ​leave​ ​a​ ​card​ ​informing​ ​you​ ​of​ ​wines​ ​available​ ​for​ ​collection at​ ​your​ ​post​ ​office​ ​if​ ​there​ ​is​ ​no-one​ ​home​ ​to​ ​take​ ​delivery.​ ​Australia​ ​Post​ ​will not​ ​leave​ ​the​ ​wines​ ​unattended​ ​as​ ​they​ ​follow​ ​responsible​ ​conduct​ ​law.
• Delivery​ ​times​ ​made​ ​known​ ​to​ ​you​ ​are​ ​estimates​ ​only​ ​and​ Fergusson Winery & Restaurant ​is​ ​not liable​ ​for​ ​any​ ​late​ ​or​ ​non-delivery.
• Please​ ​allow​ ​up​ ​to​ ​5​ ​working​ ​days​ ​for​ ​capital​ ​city​ ​deliveries​ ​and​ ​up​ ​to​ ​10​ ​working days​ ​for​ ​regional​ ​areas,​ ​although​ ​we​ ​cannot​ ​be​ ​accountable​ ​for​ ​unusual​ ​delays​ ​by Australia​ ​Post.
• Without​ ​limiting​ ​the​ ​operation​ ​of​ ​any​ ​other​ ​Terms​ ​and​ ​Conditions​ ​herein,​ ​you​ ​agree that​ ​late​ ​delivery​ ​does​ ​not​ ​constitute​ ​a​ ​failure​ ​of​ ​our​ ​agreement,​ ​and​ ​does​ ​not​ ​entitle you​ ​to​ ​cancel​ ​an​ ​order.
• Without​ ​limiting​ ​the​ ​operation​ ​of​ ​any​ ​other​ ​Terms​ ​and​ ​Conditions​ ​herein,​ ​Fergusson Winery & Restaurant​ ​will​ ​not​ ​accept​ ​liability​ ​for​ ​any​ ​loss​ ​or​ ​damage​ ​arising​ ​from​ ​items​ ​lost, stolen​ ​or​ ​damaged​ ​after​ ​delivery​ ​has​ ​taken​ ​place.
• Fergusson Winery & Restaurant​ ​is​ ​not​ ​liable​ ​for​ ​any​ ​loss,​ ​damage​ ​or​ ​delay​ ​occasioned​ ​to​ ​you​ ​or any​ ​other​ ​person​ ​claiming​ ​through​ ​you​ ​arising​ ​from​ ​late​ ​or​ ​non-delivery​ ​of​ ​the​ ​wine ordered.
• Contact Us:
  • Fergusson Winery & Restaurant
  • Phone: +61 3 5965 2237
  • Email: info@fergussonwinery.com.au

6) RETURNS POLICY

• Should​ ​you​ ​receive​ ​a​ ​case​ ​of​ ​wine​ ​that​ ​appears​ ​to​ ​have​ ​been​ ​damaged​ ​in​ ​transit​ ​we will​ ​provide​ ​you​ ​a​ ​replacement,​ ​or​ ​an​ ​alternative​ ​product​ ​of​ ​equal​ ​value​ ​of​ ​your choice,​ ​or​ ​a​ ​full​ ​refund.​ ​Should​ ​you​ ​receive​ ​a​ ​product​ ​that​ ​is​ ​different​ ​to​ ​what​ ​you ordered​ ​then​ ​we​ ​will​ ​provide​ ​you​ ​a​ ​replacement​ ​(if​ ​product​ ​is​ ​available),​ ​or​ ​an alternative​ ​product​ ​of​ ​equal​ ​value​ ​of​ ​your​ ​choice,​ ​or​ ​a​ ​full​ ​refund.​ ​If​ ​you​ ​are dissatisfied​ ​with​ ​the​ ​product​ ​you​ ​received​ ​you​ ​can​ ​return​ ​them​ ​for​ ​a​ ​full​ ​refund (provided​ ​that​ ​at​ ​least​ ​9​ ​bottles​ ​from​ ​the​ ​case​ ​are​ ​returned​ ​to​ ​us​ ​in​ ​good​ ​condition),
  under​ ​the​ ​following​ ​circumstances:
  • The​ ​unopened​ ​wine​ ​bottles​ ​are​ ​returned​ ​within​ ​7​ ​days​ ​of​ ​opening​ ​any​ ​of​ ​the wine​ ​cases,​ ​and​ ​upon​ ​internal​ ​testing​ ​of​ ​the​ ​product​ ​by​ ​Fergusson Winery & Restaurant​ ​it​ ​is deemed​ ​faulty​ ​or​ ​defective.
  • We​ ​will​ ​refund​ ​your​ ​money​ ​when​ ​we​ ​receive​ ​the​ ​goods​ ​and​ ​we​ ​are​ ​satisfied that​ ​they​ ​are​ ​in​ ​original​ ​condition.
  • You​ ​will​ ​need​ ​to​ ​supply​ ​the​ ​following​ ​information,​ ​most​ ​of​ ​which​ ​will​ ​be​ ​on your​ ​Invoice​ ​upon​ ​returning​ ​the​ ​product:
    • Your Name and Contact Details
    • The Invoice Number & Invoice Date
    • Description of Product to be Returned
    • The Reason for Return
• All​ ​returns​ ​are​ ​to​ ​be​ ​delivered​ ​to: Fergusson Winery & Restaurant,​​ ​​82 Wills Road, Dixons Creek, VICTORIA 3775 AUSTRALIA
• For​ ​enquiries​ ​contact​ ​us​ ​via​ info@fergussonwinery.com.au​​​ ​or​ ​​+61 3 5965 2237.​ ​We​ ​will bear​ ​the​ ​reasonable​ ​cost​ ​of​ ​returning​ ​goods​ ​that​ ​are​ ​defective,​ ​do​ ​not​ ​meet​ ​the product​ description​ ​or​ ​were​ ​sent​ ​in​ ​error.​ ​All​ ​other​ ​returns​ ​are​ ​at​ ​your​ ​expense.
• Damaged​​ ​​in​​ ​​transit
  • In​ ​the​ ​event​ ​that​ ​you​ ​receive​ ​a​ ​product​ ​that​ ​appears​ ​to​ ​have​ ​been​ ​Damaged in​ ​Transit​ ​you​ ​should:
    • Refuse to accept delivery of the product.
    • Direct the Courier to Return Goods to Sender.
    • Notify us immediately. Please contact us via info@fergussonwinery.com.au or +61 3 5965 2237.
  • If​ ​you​ ​have​ ​already​ ​accepted​ ​delivery,​ ​and​ ​then​ ​notice​ ​that​ ​the​ ​product appears​ ​to​ ​have​ ​been​ ​damaged​ ​during​ ​transit​ ​you​ ​should​ ​notify​ ​us immediately,​ ​so​ ​we​ ​can​ ​process​ ​the​ ​return​ ​as​ ​“Damaged​ ​in​ ​Transit”.